Shipping Policy

Order Processing

Orders are processed after payment has been successfully received.

Please allow 3–5 business days for order processing before your order is shipped.

Processing time is separate from shipping transit time.

Orders may require additional processing time during holidays, promotional periods, or periods of unusually high order volume.

Shipping

Opulent Moissy offers domestic and international shipping.

Available shipping methods, destinations, delivery estimates, and applicable shipping charges will be displayed during checkout when available.

Shipping times are estimates and are not guaranteed delivery dates.

Delivery may be affected by carrier delays, weather, holidays, customs processing, incorrect addresses, or other circumstances outside our control.

International Shipping

International customers are responsible for providing an accurate and complete shipping address.

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the applicable country or customs authority and may be the responsibility of the customer unless otherwise stated during checkout.

Customs processing may also affect delivery times.

Order Tracking

When tracking information is available, it will be provided using the contact information associated with your order.

Customers can use the tracking information to monitor the progress of their shipment.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you discover that your shipping information is incorrect, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Delayed or Lost Packages

If your package appears to be delayed, please review the tracking information first.

If the tracking information indicates a delivery problem, contact us so we can review the situation and determine the appropriate next step.

Damaged Packages

If your package arrives damaged, contact us promptly.

We may request photographs of the shipping package, packaging materials, and merchandise to help us investigate the issue.

Please do not dispose of damaged packaging until the matter has been reviewed.

Contact Us

Opulent Moissy

5303 Northfield Rd
Bedford Heights, OH

Phone: (216) 467-2160

Email: contact@opulentmoissy.com

Support: support@opulentmoissy.com