Shipping Policy

At Opulent Moissy, we are committed to delivering your jewelry safely, securely, and as quickly as possible. Every order is carefully inspected and packaged to ensure it arrives in perfect condition.

Order Processing

• Orders are processed Monday through Friday, excluding weekends and holidays.

• Standard processing time is 1–3 business days for in-stock items.

• Made-to-order, customized, or personalized pieces may require 7–21 business days to produce before shipment.

• Once your order has been shipped, you will receive a confirmation email with tracking information.

Please note that processing times are separate from shipping times.

Shipping Methods & Delivery Times

Estimated delivery times after your order has been shipped:

Delivery estimates are provided by the shipping carrier and may vary due to weather, holidays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated during checkout based on your delivery location and selected shipping method.

Free standard shipping may be available on qualifying orders. Any applicable promotions will be displayed at checkout.

International Shipping

Opulent Moissy proudly ships to many countries worldwide.

Please note:

• International customers are responsible for any applicable customs duties, import taxes, VAT, or brokerage fees required by their country.

• Customs clearance procedures may result in additional delivery time.

• We are not responsible for delays caused by customs authorities.

Order Tracking

Once your order has shipped, you’ll receive an email containing your tracking number. You can use this information to monitor your shipment until it reaches its destination.

If you do not receive tracking information within the expected processing period, please contact our support team.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

Opulent Moissy is not responsible for delays, additional shipping charges, or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, contact us immediately. While we’ll do our best to update your address, changes cannot be guaranteed once an order has entered processing.

Lost or Stolen Packages

Once a package has been marked as delivered by the shipping carrier, Opulent Moissy cannot be held responsible for lost or stolen packages.

If you believe your package has been lost:

• Verify the shipping address.

• Check with household members or neighbors.

• Contact the shipping carrier for additional delivery information.

• Reach out to our customer support team, and we’ll gladly assist with the carrier investigation when possible.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

• Your order number

• Clear photos of the damaged packaging

• Photos of the damaged item(s)

We will review your claim promptly and work to provide a replacement, repair, or other appropriate resolution.

Delivery Delays

While we strive to meet all estimated delivery times, unexpected delays may occur due to:

• Severe weather

• Carrier service interruptions

• High shipping volumes

• Customs processing

• Public holidays

These delays are outside of our control, and we appreciate your patience and understanding.

Incorrect or Missing Items

If your order is missing an item or you received the wrong product, please contact us within 7 days of delivery so we can resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, your order status, or delivery, please contact our customer support team.

Email: support@opulentmoissy.com

Website: https://opulentmoissy.com

Thank you for shopping with Opulent Moissy. We appreciate your trust and are committed to ensuring your jewelry arrives safely and beautifully.

If your store uses dropshipping or overseas fulfillment, I can also tailor this policy with longer production times (e.g. 5–15 business days processing and 7–15 business days shipping) while keeping it professional and customer-friendly.