Change of Mind Policy

Customer Change-of-Mind Returns

We understand that circumstances can change and that a customer may decide they no longer want an item after placing an order.

Opulent Moissy accepts eligible change-of-mind returns when the return request is submitted within 30 days from the date the order is delivered and the merchandise meets the requirements of our Return & Refund Policy.

A change-of-mind return may include situations where a customer:

  • No longer wants the item.

  • Ordered the wrong style.

  • Ordered the wrong size.

  • Decided the item is not right for them.

  • Purchased an item as a gift and no longer needs it.

Condition of Returned Jewelry

For a change-of-mind return to qualify, the jewelry must generally be:

  • Unworn.

  • Unused.

  • Undamaged.

  • Unaltered.

  • In its original condition.

  • Returned with applicable original packaging and accessories.

Jewelry that has been worn, damaged, resized, personalized, altered, or otherwise modified may not qualify.

Return Shipping

Customers are generally responsible for return shipping costs for change-of-mind returns.

Before Returning an Item

Please contact Opulent Moissy before sending merchandise back.

Phone: (216) 467-2160

Email: contact@opulentmoissy.com

Support: support@opulentmoissy.com

We will provide return instructions after reviewing the request.

For complete return requirements, please review our Return & Refund Policy.