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### Refund and Returns Policy

**Last Updated: July 3, 2026**

Thank you for shopping at **OpulentMoissy.com**. We want you to love your purchase. Please read this policy carefully to understand our rules regarding returns, refunds, and exchanges.

#### 1. Return Window
– You have **30 days** from the date of delivery to initiate a return.
– Items must be returned in their **original, unused condition** with all original packaging, tags, and certificates (if applicable).
– Personalized, custom-made, or engraved items are **non-returnable** and **non-refundable** unless they arrive damaged or defective.

#### 2. Eligibility for Returns
**Eligible for Return:**
– Items in original condition
– Defective or damaged items upon arrival
– Incorrect items shipped

**Non-Returnable:**
– Used or worn jewelry
– Items without original packaging and tags
– Personalized or custom orders
– Clearance, sale, or final-sale items (unless defective)
– Hygiene items (e.g., earrings after removal of hygiene seals)

#### 3. Refund Process
Once we receive and inspect your returned item:
– **Full refund** will be issued to your original payment method if the item qualifies.
– **Partial refund** may be issued for items that are not in original condition.
– Shipping costs are **non-refundable** unless the return is due to our error (wrong item or damaged product).
– Refunds typically process within **5–10 business days** after inspection.

#### 4. Exchanges
We currently do **not** offer direct exchanges.
If you need a different size, style, or color, please return the original item for a refund and place a new order.

#### 5. Return Shipping
– Customers are responsible for return shipping costs unless the item is defective or we made an error.
– We recommend using a trackable shipping service.
– Please include your **order number** in the return package.

**Return Address:**
[Insert your returns warehouse address here]
*Please contact us first for a return authorization.*

#### 6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us **within 7 days** of delivery with:
– Order number
– Photos of the damage/defect
– Description of the issue

We will arrange a replacement or full refund at no extra cost to you.

#### 7. International Orders
International customers are responsible for all customs duties, taxes, and return shipping costs. Refunds will cover only the product cost (not shipping or duties).

#### 8. How to Initiate a Return
1. Contact our customer service at **support@opulentmoissy.com** with your order number and reason for return.
2. Await return authorization (RMA) instructions.
3. Ship the item back following the provided instructions.

#### 9. Changes to This Policy
We reserve the right to update this Refund and Returns Policy at any time. Any changes will be posted on this page with an updated date.

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