Return & Refund Policy

At Opulent Moissy, your satisfaction is our priority. We stand behind the quality of every piece we create and want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We accept returns within [30] days of the delivery date.

To be eligible for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Include all original packaging, certificates, gift boxes, and accessories.

  • Be free from signs of wear, resizing, alteration, or damage.

  • Be accompanied by proof of purchase or your order number.

Returns that do not meet these requirements may be refused.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom or personalized jewelry.

  • Engraved items.

  • Made-to-order pieces.

  • Gift cards.

  • Final sale or clearance items (if applicable).

How to Start a Return

To request a return, please contact our customer support team at [support@opulentmoissy.com] with:

  • Your order number

  • The reason for your return

  • Photos (if the item is damaged or incorrect)

Once your request is approved, we’ll provide detailed return instructions. Please do not send items back without prior authorization, as they may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery. Include clear photos of the issue, and we’ll work quickly to provide a replacement, repair, or refund at no additional cost.

Exchanges

If you’d like a different size or style, please contact our support team. Exchanges are subject to product availability.

If the requested item is unavailable, you may choose a refund or store credit (where applicable).

Refunds

After your returned item is received and inspected, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Please note that your financial institution may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect, shipping damage, or an error on our part.

  • We recommend using a tracked and insured shipping service, as Opulent Moissy cannot be responsible for returns lost or damaged during transit.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has entered production or has been shipped, it can no longer be canceled. If eligible, you may request a return after delivery in accordance with this policy.

Warranty

Our return policy is separate from our product warranty. If you experience a manufacturing defect after the return period has ended, please contact our customer support team for warranty assistance.

Contact Us

If you have any questions regarding returns or refunds, we’re happy to assist.

Email: support@opulentmoissy.com

Website: https://opulentmoissy.com

Thank you for choosing Opulent Moissy. We appreciate your trust and look forward to helping you enjoy your jewelry for years to come.